Carpet Village in Pasadena, MD Closed now

Reviews about Carpet Village

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  March 10, 2019, by A Google User
  I am amending my April 7th review. I spoke with the owner and he has promised to work with us until we are satisfied. I believe he will keep his word and that pleases me. We have to buy the new molding Carpet Village is going to install it and also install our paid for quarter round. I am excited to have this job completed and can't wait to see how great everything will look.
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  March 05, 2019, by Evan Jones
  Carpet Village Original Review: 11/07/2016 (1 Star) Updated Review: 11/9/2016 (3 Stars): I requested Carpet Village come in, sand/refinish my hardwood floors and also replace some shoe molding. Stephen was very helpful with providing estimates and I went ahead and decided to go with them. They were able to complete the work within a week which worked out perfectly with my schedule. Unfortunately, after reviewing the work that had been done, I was very unimpressed. Bad shoe molding was used, a boot print was left in the wood, marks were left on the walls, and there were places on the hardwood that were clearly not sanded. They also managed to trip the power and failed to mention anything to me about it. I was not able to enter the home for a couple of days because of the floors, so the puddle under the fridge was a nice surprise as well as the spoiled food inside the fridge. I immediately contacted Stephen and he expressed concern and ensured me all these problems would be taken care of immediately. I reluctantly agreed to give them a second chance. The second time around, the floors looked much better and they managed to fix many of their mistakes. Unfortunately, if you are at the right angle you can still see the boot print, there are still some areas where the floor was sanded a bit uneven, and there are places where the shoe molding was placed very unprofessional like. I was charged the original amount we agreed upon but was given a bottle of floor cleaner. (I am a man of my word and accepted to pay them a specific amount; and although I do not believe they kept their end of the deal, I'll keep my word.) Overall, very nice folks running this business, but unfortunately the contractors they hired to represent their company did a sub-par job. I may use them again in the future for the simple fact that when I pointed out their mistakes, they were quick to address them and were very professional the whole time.